Who Are e-Watertest's Clients and What Credentials Support Its Testing?

Updated

e-Watertest is a professional water testing laboratory that has operated since 1948, and its client list includes federal agencies, scientific labs, engineering firms, and hospitals. The credibility case rests on two things the site states directly: a long operating history and a staff with formal water-industry credentials. If you are evaluating whether to send a sample to e-Watertest, those two facts are the starting point — but they are not the whole picture, because the lab's kits now run through a partnership with SimpleWater Tap Score.

Who e-Watertest lists as clients

The site names specific organizations rather than only describing client categories. Named clients include:

  • The Statue of Liberty, Ellis Island Foundation
  • NASA (Cape Kennedy, Florida)
  • The National Oceanic and Atmospheric Administration (NOAA), Washington, DC
  • US Army Corps of Engineers, NJ
  • US Navy – Travis Air Force Base, CA
  • US Fish and Wildlife – The Welaka National Fish Hatchery, FL
  • Sonoco Plastics
  • St. Lukes Hospital, NC

The site also states that its clients include federal agencies, scientific labs, engineering firms, and hospitals, and links to a full client list. For a homeowner or business deciding where to test water, this matters mainly as a signal of scale and institutional trust — government and hospital buyers typically require documented methods and chain-of-custody handling, so a lab that serves them is at least set up for that kind of work.

What credentials back the testing

e-Watertest describes its staff as professional chemists, engineers, and microbiologists. According to the site, these staff members have held Public Water Supply System and Public Water Treatment Plant Operator licenses, and the team has over 100 years of combined experience in laboratory instrumentation, equipment, water supply, and treatment.

The company's president and co-founder is Donald Lilley, described as having more than 30 years of experience in the water quality profession, including managing a large [facility — the excerpt cuts off here].

Two credentials are worth separating when you weigh this:

Credential type What it tells you
Public Water Supply / Treatment Plant Operator licenses Staff have worked inside regulated drinking-water systems, not just bench analysis
Combined lab and treatment experience Familiarity with both measuring contaminants and treating them
Institutional client base The lab has been vetted by large organizational buyers

The SimpleWater Tap Score partnership

The site states that e-Watertest has "a new look" and that kits have been upgraded through a partnership with SimpleWater Tap Score at UC Berkeley. Importantly, it says your eWaterTest analysis is still performed by Don Lilley and the eWaterTest lab. So the lab behind the results has not changed; what changed is the kit and reporting experience.

Practical details the site gives for the upgraded kits:

  • Free shipping both ways — kits ship to your mailbox with pre-paid return shipping
  • Improved reporting
  • A dedicated service team for existing customers
  • Support contact: [email protected] or 888-346-9928

The site also states the lab tests for 200+ contaminants, including lead, heavy metals, inorganics, pesticides, herbicides, industrial waste, and chlorine disinfection byproducts. Pricing is not stated on the page, so treat cost as something to confirm with the lab or Tap Score directly.

How to use this if you're choosing a lab

If your reason for asking about clients and credentials is to decide whether e-Watertest is trustworthy enough for your sample:

  1. Match the credential to your need. Operator licenses and treatment experience are most relevant if you are diagnosing a known or suspected problem (lead, disinfection byproducts, industrial waste) rather than running a generic check.
  2. Confirm the current kit and reporting path. Because kits now flow through SimpleWater Tap Score, ask which program covers the contaminants you care about before ordering — the site lists programs but the excerpt does not detail each one.
  3. Verify scope for your use case. The 200+ contaminant figure is a lab capability statement; the specific panel you receive depends on the program you buy.
  4. Ask about turnaround and pricing. Neither is stated in the available page content, so get both in writing before shipping a sample.

The short version: e-Watertest's credibility comes from a 1948 founding date, a named roster of federal and institutional clients, and licensed, experienced staff. The main thing to check before ordering is which current Tap Score program matches the contaminants you actually need tested.