Who is SurveyLab for and how can you try it?

SurveyLab is an online survey and questionnaire platform built for any business size — from large international corporations to small companies and independent professionals. You can try it by signing up for free, and the site also advertises a 14-day trial. It suits teams running customer experience, human resources, market research, and UX/digital projects, and it adds dedicated support options such as consulting, SLA, online sample access, software development, and training.

Who SurveyLab is designed for

SurveyLab positions itself as a research tool that fits different needs on one platform. According to its own site, it is used across four main areas:

• Customer Experience — satisfaction and feedback surveys
• Human Resources — employee-related research
• Market Research — structured data collection and reporting
• UX / Digital — user and product research

The site states it works "for any business size" and describes itself as a "perfect research tool both for big international corporations, small companies and professionals." It also reports over 85,000 customers, and lists brands such as BAT, Payback, and Apator Metrix among its users.

When it is a good fit

SurveyLab is worth evaluating if you need one or more of the following:

• Multi-language questionnaires. The site says it supports any language, including right-to-left languages such as Hebrew and Arabic, and automatically detects browser language settings to display the correct translation.
• Mobile and multi-channel collection. Surveys can be created once and adjusted for PC/laptop, tablet, mobile, SMS, and QR code.
• Integration with existing systems. SurveyLab integrates with Cint, Dynata, Zendesk, Slack, Salesforce, Intercom, LiveChat, Synerise, Google, and custom CRM tools.
• Research and reporting automation. The platform supports integration with client-side systems such as CRM, eShop, and BI/DWH to automate the research and reporting process.
• Dedicated support. On demand, SurveyLab provides consulting services, SLA, access to an online survey sample, software development, and training.

When it may not be the right fit

If you only need a simple one-off form with no reporting, integration, or multi-language requirements, the professional feature set described here may be more than you need. The site does not publish detailed plan limits in the material reviewed, so check the pricing page before committing to a paid tier.

How to try SurveyLab

1. Sign up for free. The site offers a free sign-up ("FREE SIGN UP" / "Sign up for Free"), which is the starting point for evaluating the tool.
2. Use the trial period. SurveyLab advertises a 14-day trial alongside a link to the complete list of features — use this window to test the features that matter to your use case.
3. Check the feature list first. Before or during the trial, review the complete list of features to confirm the specific capabilities you need (for example, multi-language support or a particular CRM integration).
4. Confirm pricing for your scale. Visit the pricing page to see which plan matches your organization size and required support level. The reviewed material does not state prices, so treat cost as something to verify directly.
5. Ask about support options. If you need consulting, an SLA, online sample access, software development, or training, these are described as on-demand services — request them rather than assuming they are included.

What to verify during the trial

• That your target CRM or helpdesk tool (Salesforce, Zendesk, Intercom, LiveChat, Slack, and others listed) connects as expected.
• That your required languages, including any right-to-left language, display correctly.
• That surveys render properly across the devices and channels you plan to use (PC, tablet, mobile, SMS, QR code).
• That the reporting and automation you need can be set up with your existing systems.

Quick reference

The most reliable way to decide is to sign up, run a small real survey through the channels and integrations you actually use, and confirm pricing and support terms on the pricing page before the trial ends.