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  1. UseResponse

    useresponse.com

    UseResponse is a customer service software suite from Threecolts that combines four tools in one platform: a help desk (ticketing), feedback management, a knowledge base, and a live chat messenger. Its pitch is consolidation — support teams can handle tickets, publish self-service documentation, collect and organize community ideas, and chat with customers across channels from a single system rather than stitching together separate products.

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Practical guides

How Does UseResponse Help Support Teams Improve Efficiency?
UseResponse improves support team efficiency by consolidating multiple support channels into one suite, automating routine assignment and notificatio…
How Is UseResponse Priced, and Is There a Free Trial?
UseResponse offers two deployment models—cloud-hosted (SaaS) and self-hosted (on-premise)—and its published pricing page lists plans starting at $0 p…
Should I Choose UseResponse Cloud-Hosted or Self-Hosted (On-Premise)?
Choose cloud-hosted if you want the fastest path to a working support stack and don't want to manage servers; choose self-hosted (on-premise) if data…
What Tools Are Included in the UseResponse Customer Service Suite?
UseResponse bundles four core tools into one customer service suite: a help desk (ticketing) system, feedback software, knowledge base software, and …
What Is UseResponse and What Does It Do?
UseResponse is a customer service software suite that combines a help desk (ticketing), feedback management, a knowledge base, and a live chat messen…