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What is Martel Instruments?
Martel Instruments is a UK-based manufacturer of industrial thermal printers and electronic data-transfer systems. It designs and builds its own hardware — panel printers, portable and handheld printers, and bespoke units — rather than reselling third-party devices, and it supplies the consumables (thermographic paper and label rolls) that keep them running.
What they actually make
- Panel printers: thermal printers built for integration into industrial and OEM equipment, offered in 2-inch, 3-inch and 4-inch variants with a range of panel widths, depths and connection options.
- Portable and handheld printers: mobile thermal units used for receipts, tickets, labels and wireless handheld printing, with various connectivity choices.
- Bespoke printers: custom builds for equipment that doesn't fit a standard model.
- Consumables: paper and label rolls in multiple sizes, kept in stock for quick reordering.
- Electronic data solutions: software and hardware for getting data out of instruments and into a usable format, including products marketed under the Vida name (LabBox, Connect-It) and tools such as the LabBox Calculator.
Who it's for
The fit is strongest for two groups. First, OEMs and equipment builders who need a printing mechanism or data-capture module designed into their own product — the in-house engineering, design and software teams are set up for that kind of custom work. Second, laboratories and industrial sites that need to move instrument data into reports or records without manual transcription; the company publishes whitepapers and runs events around laboratory data handling, which signals where it sees its market.
How to think about the trade-off
Buying from a manufacturer that customises means you can get a printer matched to your enclosure, connections and workflow, and you deal with the people who built it. The flip side is that custom work usually means longer lead times and a closer working relationship than picking a catalogue item off a distributor's shelf. If your requirement is a standard panel printer with no changes, ask what's available off the shelf before committing to a bespoke route.
Next step
If you're evaluating them for a specific project, note down your panel dimensions, print width, connection type and data source first, then use the contact details on Martel Instruments to ask which existing model fits and where customisation would genuinely be needed.
What types of industrial thermal printers does Martel Instruments manufacture?
Martel Instruments manufactures industrial thermal printers in three main categories, all built at its UK factory in Durham.
Panel printers — designed for embedding into OEM and industrial equipment, not for standing alone on a desk. According to the site, they come in 2-inch, 3-inch and 4-inch variants with a choice of panel widths, panel depths and connection types. This is the range to look at if you are a machine builder or equipment manufacturer who needs the printer to become part of your own product's enclosure.
Portable and handheld printers — mobile thermal units with various connectivity options, positioned for receipt printing, Bluetooth printing, ticketing, labelling and wireless handheld use. These suit field service, logistics and mobile point-of-sale scenarios where the printer travels with the operator rather than sitting in a fixed installation.
Bespoke printers — the site states that its in-house engineers, designers and software developers build customised solutions for electronic and printed data output, tailored to OEM products. That is a development service rather than an off-the-shelf model line, and it is the relevant route when a standard panel or handheld unit does not fit your mechanical, connectivity or data-format requirements.
The company also supplies printer consumables — thermographic paper rolls and label rolls in various sizes, described as kept in stock for quick ordering. That matters operationally: a thermal printer is only as useful as its ongoing paper supply, so confirming roll availability and lead times is worth doing alongside the hardware decision.
Choosing between them
| If your situation is… | Start with |
|---|---|
| Printer must be integrated into your own equipment | Panel printers |
| Operators carry the printer to the job | Portable and handheld printers |
| No standard unit fits your mechanical or data needs | Bespoke / custom development |
| You already have hardware and need supplies | Printer consumables |
A practical next step
Before contacting them, write down four things: the print width you need, where the printer will physically mount, how it will connect to your system, and what data format it must output. Those four answers will tell you quickly whether you are a panel-printer enquiry, a handheld enquiry, or a custom project — and they are the questions any industrial printer manufacturer will ask first. If your application is laboratory or instrument-based, note that the site references electronic data transfer products such as LabBox and Connect-It alongside the printers, so it is worth asking how printed and electronic output would work together in your setup.
How can I integrate a Martel panel printer into my OEM equipment?
Integrating a Martel panel printer into OEM equipment is mainly a mechanical and electrical design task: you mount the printer mechanism into a cutout in your enclosure, supply power and a data connection, and send it print commands from your own control system. Martel builds these units specifically for embedding into industrial and OEM equipment, so the integration path is more straightforward than adapting a consumer printer.
What the integration involves
- Mechanical fit. Panel printers from Martel are offered in 2 inch, 3 inch and 4 inch variants, with a range of panel widths, panel depths and connection types. Match one of these to the space and bezel you can design into your equipment front panel.
- Data interface. The printer accepts print data from your host controller. Martel also promotes in-house electronic data transfer technology, so if your equipment already produces data in a non-standard format, that can be handled rather than forcing you to re-engineer your output.
- Customisation. Martel states that its in-house engineers, designers and software developers can build customised solutions for electronic and printed data outputs tailored to OEM products. This matters if a standard panel printer does not fit your enclosure, connector layout or firmware.
- Consumables. Thermographic paper rolls and label rolls are available in various sizes and are described as always in stock, which is worth planning for early so your equipment design accommodates the roll size and replacement access.
A practical next step
Start with a cutout drawing and a data specification. Decide the paper width you need, the panel depth your enclosure can spare, the connector type, and the power available inside your equipment. Then compare that against the panel printer variants and the portable and handheld options listed by Martel Instruments. If nothing standard fits, ask about the bespoke route before you commit to a tooling design.
Decision criterion
Choose a standard panel printer variant when your enclosure and data format are already fixed and one of the listed sizes fits. Go the customised route when your equipment has unusual panel geometry, a proprietary data output, or a regulatory requirement that the printing stage be validated as part of your system. The trade-off is straightforward: standard variants are faster to integrate, while custom work costs more upfront but avoids redesigning your equipment around the printer.
One caveat: confirm lead times, minimum order quantities and the exact interface protocol directly with Martel, since those details determine whether integration fits your production schedule.
What custom printing solutions does Martel Instruments offer for laboratories?
Martel Instruments focuses on industrial thermal printing and electronic data transfer, with a notable thread of laboratory-oriented work. For labs, the most relevant offerings are panel printers for integration into instruments and equipment, portable and handheld thermal printers for mobile or bench-side printing, and consumables such as thermographic paper and label rolls. The company also develops electronic data solutions and customised data-output systems through its in-house engineers, designers and software developers, aimed at OEM equipment.
Lab-relevant options
- Panel printers: Durable thermal printers made in the UK, suited to integration into industrial and OEM equipment. Available in 2-inch, 3-inch and 4-inch variants with different panel widths, depths and connection options.
- Portable and handheld printers: Thermal printers with various connectivity options, used for receipts, tickets, labels and wireless handheld printing. Useful where a lab needs to print at the point of sampling or on the move.
- Printer consumables: Thermographic paper rolls and label rolls in various sizes, kept in stock and available for quick order.
- Electronic data solutions: In-house technology for electronic data transfer, including lab-focused products and tools referenced on the site such as Vida, LabBox and Connect-It.
- Bespoke development: Custom hardware and software built around an OEM product, covering both electronic and printed data outputs.
How to choose
| Need | Better fit |
|---|---|
| Printing from inside an instrument or analyser | Panel printer |
| Printing labels or receipts at the bench or in the field | Portable or handheld printer |
| Replacing manual transcription with electronic capture | Electronic data solution or custom integration |
| A non-standard housing, connection or output format | Bespoke printer or data-output project |
A practical next step is to identify what the lab actually needs to output, where it needs to be printed or transmitted, and what equipment it must connect to. Martel's own materials point to lab data handling as a recurring theme, including a whitepaper on the hidden costs of manual data entry in modern laboratories and a virtual printer FAQ. Those are useful starting points if the goal is reducing transcription errors rather than simply buying a printer.
For a concrete example: a lab running analysers that currently print to a shared office printer could use a panel printer integrated into each instrument, paired with an electronic data solution that sends results directly to a LIMS. That combination addresses both the physical output and the manual-entry problem. If the requirement is simpler, such as on-demand labels for samples, a portable thermal printer plus label rolls may be enough.
You can review the manufacturer directly at Martel Instruments.
Where can I buy printer consumables like thermal paper rolls and label rolls from Martel Instruments?
Buy printer consumables directly from Martel Instruments through its own site: Printer Manufacturer | Industrial Printing Solutions. The consumables range covers thermographic paper rolls and label rolls in various sizes, and the page states these are always in stock and can be placed on a quick order.
Who this suits
This route makes most sense if you already run Martel hardware, are an OEM integrating its printers, or need a repeatable consumables supply rather than a one-off purchase. Because the rolls are sized to match specific printer models, buying from the manufacturer reduces the risk of ordering a roll that fits the spindle but feeds badly or produces poor print quality.
Practical next step
Before ordering, note down:
- Your printer model or panel size (2 inch, 3 inch or 4 inch variants are mentioned for panel printers)
- Roll width and diameter, plus core size
- Whether you need thermographic paper or label stock
- Approximate monthly volume, so you can judge whether a quick order or a standing arrangement fits better
If your requirement is unusual, such as a custom label format or a roll size not listed, the same company also builds bespoke printing solutions, so it is worth asking whether a custom consumable is possible rather than assuming the standard range is the limit.
Decision criterion
Choose the manufacturer when fit, consistency and traceability matter more than chasing the lowest unit price. Choose a general packaging or office supplier when you need a commodity roll for a non-critical application and can accept more variability between batches.
How do I contact Martel Instruments for support or to find a distributor?
Contact Martel Instruments using the details published on its site: call +44 (0)1207 290266, email [email protected], or use the “Contact us” option in the site menu. The company’s address is Stanelaw Way, Tanfield Lea Industrial Estate South, Durham, DH9 9XG.
For a distributor specifically, look for the “Distributors” link in the site menu. That is the route intended for finding a local or regional reseller rather than contacting the manufacturer directly.
Printer Manufacturer | Industrial Printing Solutions
Which route to use
- Technical support or repairs: Start with the phone number or email. Have your printer model, serial number and a short description of the fault ready.
- Finding a distributor: Use the Distributors page first. Distributors are often the better contact for local stock, delivery and regional service.
- Custom or OEM projects: The site points to in-house engineers, designers and software developers, so explain your equipment, data output and integration requirements when you make contact.
- Consumables and orders: The consumables section mentions paper and label rolls; for stock or quick-order questions, contact the sales route rather than technical support.
If you are outside the UK, the distributor page is usually the more practical first step because it can direct you to someone closer to your time zone and supply chain. If no distributor is listed for your area, use the main phone or email and ask which route they recommend.
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