eu.idtdna.com

Integrated DNA Technologies (IDT) is a genomics and DNA synthesis provider, and eu.idtdna.com is its European-facing site for ordering custom oligonucleotides, reagents, and assay products. It is aimed primarily at life-science researchers and lab purchasers who need synthesized oligos or genomics research tools rather than consumer products. The site is transactional as well as informational: you can browse product lines, place orders, and manage an account, with pricing shown in USD in the version captured here.

What IDT is

IDT describes itself as offering a DNA synthesis platform, genomics research tools, and customization options. On the EU site, that translates into product families spanning custom DNA and RNA oligos, modifications, GMP oligos, reagents, and PCR/qPCR/dPCR assays.

What the EU site offers

Custom oligos and reagents

• Custom DNA oligos — standard DNA oligos, Ultramer DNA oligos, oligo pools, SameDay oligos, HotPlates, Rapid HPLC oligos, TruGrade DNA oligos, mixed bases, Affinity Plus DNA oligonucleotides, and normalized oligos.
• Custom RNA oligos — RNA oligos, Ultramer RNA oligos, and Affinity Plus RNA oligonucleotides.
• Oligo modifications — attachment chemistry and linkers, fluorophores and dark quenchers, modified bases, phosphorylation, spacers, click chemistry modifications, and phosphorothioate bonds.
• Custom GMP oligos and nuclease-free reagents, including nuclease detection and control products.
• OligoCard — a format for ordering and managing oligos.

A stated service detail: more than 90% of standard desalted orders ship within 24 hours, and orders are quality checked by ESI-MS.

PCR, qPCR, and dPCR products

• Custom qPCR and dPCR probes, including PrimeTime qPCR probes, PrimeTime custom probe-based assays, Affinity Plus qPCR probes, PrimeTime LNA qPCR probes, molecular beacons, GMP primers and probes, and MGB Eclipse probes.
• PrimeTime Pathogen Research Panels — positioned as flexible target selection with easy ordering.
• Predesigned PCR-based assays — PrimeTime Gene Expression Assays, PrimeTime Pathogen Research Panels, PrimeTime Sexual Health Research Panels, the rhAmp SNP Genotyping System, and PACE SNP Genotyping Assays, plus a predesigned gene expression assay tool.
• Master mixes and reagents — PrimeTime Gene Expression Master Mix, PrimeTime One-Step 4X Broad-Range Master Mix, PrimeTime One-Step RT-qPCR Master Mix, rhAmp Genotyping Master Mix and Reporter Mixes, RNase H2 enzyme, and oligo length standards.

Account and ordering features

The site exposes Quick Order, sign-in, My Account, Order History, Wishlist, LabLinker, OligoCards, and a cart. There is also an "Ask a Scientist" route for questions about an oligo order, whether a quick question or a custom project.

Who it is for

The audience is research and laboratory users: scientists ordering custom oligos, labs running qPCR/dPCR workflows, and purchasers managing orders and accounts. The product mix (GMP oligos, quality-checked synthesis, assay panels) points to professional research use.

Practical notes

• Pricing signals on the site include a Payment Information support page; the captured interface shows "EN $ USD," so check currency and payment terms for your region before ordering.
• For order-specific questions, the site directs users to Ask a Scientist rather than a general contact form.
• Webinars, articles, and customer stories are available for background on applications and product use.

IDT (Integrated DNA Technologies) offers custom DNA oligos, custom RNA oligos, oligo pools, and custom GMP oligos, plus a broad menu of oligo modifications you can attach during synthesis. On the EU site (eu.idtdna.com), these products sit under Products & Services → Oligos & Reagents, and the same catalog is used for ordering. The practical answer depends on what you need: standard primers and probes, long or high-fidelity constructs, pooled libraries, or chemically modified oligos for detection and labeling.

Core oligo categories

Custom DNA oligos

This is the main workhorse category. It includes:

• DNA Oligos — standard custom DNA synthesis.
• Ultramer DNA Oligos — a product line for longer or more demanding DNA oligos.
• Oligo pools — pooled oligo products for high-throughput or library-style applications.
• SameDay Oligos — a faster-turnaround option.
• HotPlates Oligos — plate-format oligo delivery.
• Oligo Service — service-based oligo ordering.
• Rapid HPLC Oligos — HPLC-purified oligos.
• TruGrade DNA Oligos — a distinct purification/quality tier.
• Mixed bases — oligos containing mixed-base positions.
• Affinity Plus DNA Oligonucleotides — a premium DNA oligo line.
• Normalized Oligos — oligos delivered at normalized concentration.

IDT states that >90% of standard desalted orders ship within 24 hours, and that oligos are quality checked by ESI-MS.

Custom RNA oligos

• RNA Oligos — standard custom RNA synthesis.
• Ultramer RNA Oligos — longer/higher-demand RNA oligos.
• Affinity Plus RNA Oligonucleotides — premium RNA oligo line.

Custom GMP oligos

A separate category for oligos manufactured under GMP conditions, listed alongside the standard custom oligo lines.

Reagents

• Nuclease Free Reagents
• Nuclease Detection & Control

OligoCard

A dedicated ordering/delivery format listed under the oligo section.

Oligo modifications

IDT lists these modification groups for custom oligos:

These modifications are selected during the custom oligo ordering process, so the available combinations depend on the oligo type (DNA, RNA, etc.) and synthesis constraints.

PCR, qPCR, and dPCR products

Beyond raw oligos, IDT offers assay-ready oligo products:

• PrimeTime qPCR Probes and PrimeTime qPCR Custom Probe Based Assays
• Affinity Plus qPCR Probes
• PrimeTime LNA qPCR Probes
• Molecular Beacons
• MGB Eclipse Probes
• GMP Primers & Probes
• PrimeTime Pathogen Research Panels — flexible target selection, reliable results, easy ordering
• PrimeTime Gene Expression Assays
• PrimeTime Sexual Health Research Panels
• rhAmp SNP Genotyping System and PACE SNP Genotyping Assays
• Predesigned Gene Expression Assay Tool

Master mixes and reagents include PrimeTime Gene Expression Master Mix, PrimeTime One-Step 4X Broad-Range Master Mix, PrimeTime One-Step RT-qPCR Master Mix, rhAmp Genotyping Master Mix & Reporter Mixes, RNase H2 Enzyme, and oligo length standards.

How to choose

• Standard primers/probes → DNA Oligos, with fluorophore/quencher modifications as needed.
• Long or high-complexity constructs → Ultramer DNA or RNA Oligos.
• High-throughput or pooled work → Oligo pools, HotPlates, or Normalized Oligos.
• Higher purity requirements → Rapid HPLC or TruGrade lines.
• Regulated or clinical-adjacent work → Custom GMP Oligos and GMP Primers & Probes.
• Assay-ready qPCR/dPCR → PrimeTime probes and panels, or rhAmp/PACE genotyping assays.

For pricing and payment details, IDT's EU site links to a Payment Information page under Support. Exact prices, turnaround guarantees beyond the stated 24-hour shipping figure, and login requirements are not specified in the available site content, so confirm those on the product pages or with IDT support before ordering.

You can order custom DNA oligos directly on eu.idtdna.com through the Custom DNA Oligos online ordering flow. The site states that more than 90% of standard desalted orders ship within 24 hours and that oligos are quality checked by ESI-MS. Before you start, decide on your sequence, scale, purification, and any modifications, and have an account or the Quick Order option ready.

What the EU site lets you order

The EU storefront covers the main oligo categories you would need for molecular biology work:

If your project involves qPCR or dPCR rather than plain oligos, the same site also lists PrimeTime qPCR probes, LNA qPCR probes, molecular beacons, MGB Eclipse probes, and predesigned assays.

Before you order: what to prepare

1. Sequence — your target DNA sequence in the correct orientation.
2. Scale and yield — how much oligo you need for your downstream application.
3. Purification — the site distinguishes standard desalted orders (the ones with the 24-hour shipping claim) from other options such as HPLC-based purification.
4. Modifications — if you need a fluorophore, quencher, phosphorylation, spacer, or phosphorothioate bond, select it from the modification menu rather than ordering a plain oligo.
5. Account or quick order access — the site shows Sign in, My Account, Order History, Wishlist, and Quick Order in its navigation, so you can either log in to a full account or use the quick order path.

How to place the order

1. Go to eu.idtdna.com and open the Custom DNA Oligos ordering entry under Products & Services → Oligos & Reagents.
2. Enter your sequence and select scale, purification, and any modifications.
3. Review the configuration and price shown in your cart (the site displays $ USD in its header).
4. Sign in to your account or use Quick Order to submit.
5. After ordering, you can track status through My Account and Order History.

Expected result: a confirmed order for your specified oligo, with standard desalted orders typically shipping within 24 hours according to the site.

Common sticking points

• Modification vs. standard oligo: if you need a dye, quencher, or modified base, choose the modification option — a standard desalted oligo will not carry it.
• Purification choice: the 24-hour shipping statement applies to standard desalted orders, not necessarily to every purification type.
• Quality check: ESI-MS verification is stated for oligos, so factor that into your QC planning.
• Payment and account questions: the site links to a Payment Information support page if you need details on how payment is handled.
• Order questions: the site offers an Ask a Scientist contact path for questions about an oligo order or a custom project.

If you are unsure whether a specific modification or scale is available for your sequence, use the Ask a Scientist option before submitting rather than guessing at the configuration.

IDT (Integrated DNA Technologies) offers a broad portfolio of PCR, qPCR, and dPCR products through its EU website (eu.idtdna.com), covering custom probes, predesigned assays, SNP genotyping systems, and supporting master mixes and reagents. The catalog is organized into four main areas: custom qPCR/dPCR probes, predesigned PCR-based assays, genotyping systems, and master mixes/reagents. If you need a specific probe chemistry, a ready-to-use gene expression assay, or a complete SNP genotyping workflow, IDT likely has a matching product line.

Custom qPCR & dPCR Probes

IDT provides several probe formats for quantitative and digital PCR applications:

• PrimeTime qPCR Probes — standard dual-labeled probes for real-time detection
• PrimeTime qPCR Custom Probe Based Assays — fully customizable probe-based assay design
• Affinity Plus qPCR Probes — enhanced-affinity probe chemistry
• PrimeTime LNA qPCR Probes — Locked Nucleic Acid probes for improved mismatch discrimination and thermal stability
• Molecular Beacons — hairpin-shaped probes for specific target detection
• MGB Eclipse Probes — Minor Groove Binder probes designed for high specificity
• GMP Primers & Probes — manufactured under GMP conditions for regulated applications

These probe options let you choose the chemistry that matches your target's GC content, required specificity, and multiplexing needs.

Predesigned PCR-Based Assays

For researchers who prefer validated, ready-to-order assays rather than designing their own:

• PrimeTime Gene Expression Assays — predesigned qPCR assays for measuring gene expression
• PrimeTime Pathogen Research Panels — flexible target selection for pathogen detection; IDT notes these panels save time and money with reliable results and easy ordering
• PrimeTime Sexual Health Research Panels — targeted panels for sexual health research applications
• Predesigned Gene Expression Assay Tool — an online tool for finding predesigned assays

The PrimeTime Pathogen Research Panels are highlighted as offering flexible target selection with straightforward ordering.

SNP Genotyping Systems

IDT offers two main platforms for SNP genotyping:

Both are listed alongside the predesigned assay tools, giving you options depending on whether you want a full system or ready-made assays.

Master Mixes & Reagents

To complete your PCR workflow, IDT supplies supporting reagents:

• PrimeTime Gene Expression Master Mix — for qPCR gene expression experiments
• PrimeTime One-Step 4X Broad-Range Master Mix — one-step RT-qPCR for a wide range of targets
• PrimeTime One-Step RT-qPCR Master Mix — reverse transcription and qPCR in a single step
• rhAmp Genotyping Master Mix & Reporter Mixes — companion reagents for the rhAmp genotyping system
• RNase H2 Enzyme — for specific enzymatic applications
• Oligo length standards — reference standards for oligo validation

How to Choose

• If you need custom probe-based detection: Start with PrimeTime qPCR Probes or explore LNA, MGB Eclipse, or Molecular Beacons depending on your specificity requirements.
• If you want predesigned gene expression assays: Use the Predesigned Gene Expression Assay Tool or order PrimeTime Gene Expression Assays directly.
• If you're screening pathogens: PrimeTime Pathogen Research Panels offer flexible target selection.
• If you're doing SNP genotyping: Choose between the rhAmp SNP Genotyping System (full system) or PACE SNP Genotyping Assays (predesigned).
• If you need GMP-grade materials: GMP Primers & Probes are available for regulated workflows.

All of these products are accessible through the EU site at eu.idtdna.com. For questions about a specific oligo order or custom project, IDT provides an "Ask a Scientist" support option.

IDT's EU site (eu.idtdna.com) routes oligo order and payment questions through two main paths: "Ask a Scientist" for technical or custom-project questions about your oligo order, and the Payment Information page for billing-related topics. If you're signed in, your account area (My Account, Order History) is the fastest place to check order status before contacting anyone. Below is how each channel works and when to use it.

Start with your account, not support

Most order questions ("where is my oligo?", "what did I order?") are answered without contacting anyone. After signing in, the site exposes:

• My Account – profile and account-level settings
• Order History – past and in-progress orders
• My Cart / Wishlist – items you've saved or are about to order
• Quick Order – reorder or bulk-enter oligos
• LabLinker, OligoCards – linked ordering tools

Check Order History first. If the order is listed and in progress, you likely just need to wait; if something looks wrong (wrong sequence, wrong modification, missing item), that's when you escalate.

For oligo order questions: Ask a Scientist

The site's stated support entry point for oligo orders is "Ask a Scientist." The page text frames it as covering both cases:

"Questions about your oligo order? Whether it's a quick question or a custom project, our team is here to help."

Use this channel for:

• Questions about a specific order's sequence, modification, or QC
• Custom project consultations (non-standard modifications, GMP oligos, complex designs)
• Technical questions about how an oligo should be designed or used

Before you write, gather: your order number, the oligo name/ID, the modification or scale you ordered, and a specific description of the problem. Vague questions get slower answers.

For payment questions: Payment Information page

Billing, invoicing, and payment-method questions are handled separately from scientific support. The site links a Payment Information page under Support:

https://eu.idtdna.com/pages/support/payment-information

That's the correct destination for questions about how to pay, accepted payment methods, and payment-related account details. Note that the site displays prices in USD on the EU storefront (the header shows "EN $ USD"), so confirm currency and any regional billing specifics on that page rather than assuming.

Which channel for which question

Common sticking points

• Not signed in. Order History and account tools require sign-in. If you can't see your order, check whether you're logged into the correct account.
• Sending a payment question to scientific support (or vice versa). These are separate channels; routing to the wrong one adds a handoff delay.
• No order number. Support can work without it, but including the order number and oligo ID shortens resolution considerably.
• Assuming the EU storefront bills in local currency. The header shows USD pricing; verify currency and payment terms on the Payment Information page before ordering.

What IDT's oligo catalog covers (so you know what support can help with)

Support questions usually relate to a specific product line. The site lists these oligo categories, all of which fall under the same order-support umbrella:

• Custom DNA Oligos – standard desalted orders; the site states >90% ship within 24 hours, quality-checked by ESI-MS
• Custom RNA Oligos and Ultramer RNA Oligos
• Oligo modifications – attachment chemistry/linkers, fluorophores and dark quenchers, modified bases, phosphorylation, spacers, click chemistry modifications, phosphorothioate bonds
• Custom GMP Oligos
• Affinity Plus DNA/RNA Oligonucleotides, Mixed bases, Normalized Oligos, Oligo pools, SameDay Oligos, HotPlates, Rapid HPLC, TruGrade DNA Oligos
• OligoCard – a stored, reusable oligo format

If your question is about a modification or a non-standard format, mention the exact modification name from this list when you contact support.

Bottom line

Check Order History first for anything status-related. Use Ask a Scientist for oligo-specific and custom-project questions. Use the Payment Information page for anything about paying. Have your order number and oligo details ready before you reach out.