docs.cpanel.net

The cPanel & WHM documentation site links to support and community resources from its top navigation: Forums, Support Ticket, and Try Demo sit alongside Release Notes and Change Logs. The same header also exposes a Knowledge Base entry, and the site notes that it logs search terms to improve the documentation. These links are navigation entry points; the site itself does not state response times, ticket eligibility, or demo limitations, so confirm those with your hosting provider or cPanel directly.

Support and community links in the site header

The header navigation on docs.cpanel.net includes these items:

The page does not describe what each channel covers in detail, so treat the table as a map of entry points rather than a guarantee of scope.

Product documentation sections

Below the header, the site splits documentation by product and audience:

• cPanel — for account holders: accessing your cPanel account, learning cPanel features, navigating cPanel interfaces.
• WHM — for server administrators: accessing your WHM account, learning WHM features, navigating WHM interfaces.
• EA4 — EasyApache 4 documentation.
• Knowledge Base — troubleshooting articles.
• Manage2 — Manage2 documentation.
• Webmail — Webmail documentation.
• API — developer/API documentation.

There are also dedicated entries for Developer Documentation, an Installation Guide, Video Tutorials, EasyApache 4, and Roadmaps.

Choosing your interface version

The site asks you to "Choose your cPanel experience" by selecting an interface version: Jupiter or Meridian. A version selector (shown as v138 in the captured page) also appears next to the cPanel and WHM interface sections. Pick the version that matches your installed software so the interface instructions you read match what you see.

A note on search privacy

The site states that it logs search terms to improve its documentation and points to its Privacy Policy for details. If you search for account-specific details, keep that logging in mind.

Practical path

1. Start with the Knowledge Base for a known issue.
2. Check Release Notes or Change Logs if behavior changed after an update.
3. Use Forums for community input.
4. Open a Support Ticket when the issue is specific to your account or server.
5. Use Try Demo to explore interfaces without changing a live system.

docs.cpanel.net is the official documentation site for cPanel & WHM products. Use it when you need to learn how a cPanel or WHM feature works, follow an installation or configuration procedure, or troubleshoot a specific issue. The site states that its documentation is intended to help you learn how to use cPanel's products or solve issues with them.

What the site covers

The documentation is organized around the main product areas and interface types:

Supporting resources

Beyond product guides, the site links to several resource types that are useful at different stages:

• Release Notes and Change Logs — for checking what changed in a version.
• Knowledge Base — for issue-focused answers.
• Installation Guide — for setup procedures.
• Video Tutorials — for walkthrough-style learning.
• Roadmaps — for planned development direction.
• Forums and Support Ticket — for community and direct support channels.
• Try Demo — for exploring the product before committing.

Choosing your interface version

The site asks you to select your cPanel experience by interface version: Jupiter or Meridian. This matters because interface navigation and layout differ between versions, so instructions should match the version you actually run. Pick the version that matches your installed cPanel before following any interface-based steps.

When to use it

Reach for this site when you are:

• Learning a feature you haven't used before in cPanel or WHM.
• Following a step-by-step procedure for installation or configuration.
• Checking whether behavior changed between releases.
• Looking up API details as a developer.

If you need direct help with a specific problem, the Knowledge Base and Support Ticket links are the more targeted entry points than the general product guides.

The difference comes down to your role. The cPanel User section covers the account-level interface where a site owner manages email, files, domains, and databases. The WHM User section covers the server-level interface where a reseller or administrator manages accounts, services, and server configuration. Choose the section that matches the login you have; if you have both, start with cPanel for day-to-day tasks and WHM for server administration.

The two documentation tracks at a glance

The docs.cpanel.net homepage presents both tracks side by side, each with its own description and interface documentation.

Both tracks sit alongside shared resources: Knowledge Base, Manage2, Webmail, API, EA4 (EasyApache 4), Installation Guide, Video Tutorials, and Roadmaps. Those shared sections are not split by role, so they are worth checking when your question crosses both interfaces.

Which section should you open?

Use the login you actually have as the deciding factor:

• You can sign in to cPanel but not WHM. Stay in the cPanel User track. Your tasks — mail accounts, file management, domains, databases — are documented under cPanel features and the cPanel Interface pages.
• You can sign in to WHM. Use the WHM User track for account creation, package and service management, and server-level settings. The WHM Interface pages document those screens.
• You hold both logins. Consult cPanel docs for what an account holder sees and WHM docs for what the administrator controls. When a task spans both, such as creating an account in WHM and then configuring it in cPanel, read the WHM page first and follow through to the cPanel page.
• You are not sure which interface a screen belongs to. Check the page's location in the navigation: pages filed under cPanel Interface describe account-level screens, and pages under WHM Interface describe server-level screens.

The interface version selector matters

Both tracks let you choose your interface version. The homepage shows a selector with Jupiter and Meridian options, and the WHM Interface entry displays a version label (v138 in the current page content). Interface layouts and menu paths can differ between versions, so set the selector to the version your account actually runs before following step-by-step instructions. If a documented menu item does not appear where the page says, a version mismatch is the first thing to check.

Where to go for common needs

• Learning a specific feature (for example, setting up an email account or managing files): cPanel User docs, then the relevant feature page.
• Administering accounts or the server (for example, creating a hosting account or adjusting server services): WHM User docs.
• Installation, EasyApache 4, or API work: the shared sections — Installation Guide, EA4, and API — rather than either user track.
• Troubleshooting an unfamiliar problem: the Knowledge Base, which is listed separately from both user tracks.

The site also notes that it logs search terms to improve its documentation, so the search box is a reasonable first stop when you know the feature name but not its section.

On docs.cpanel.net, choose the interface version that matches your server before following any interface instructions. The site offers two interface experiences, Jupiter and Meridian, and shows a version selector such as v138 for the cPanel and WHM interface documentation. Pick the version your account or server actually runs, then open the cPanel or WHM section; the instructions you see will then match the screens and labels you have.

What the selectors control

The documentation site separates its content along two lines:

The site's own description of its sections confirms the split: "cPanel User" covers accessing your cPanel account, learning cPanel features, and navigating cPanel interfaces, while "WHM User" does the same for WHM. Both are presented with the version label attached, so the version is part of which page you land on, not a separate filter you apply afterward.

Step-by-step: picking the right version

1. Find out what your account runs. Log in to cPanel or WHM and check the version number displayed there. This is the number you need to match.
2. Open the matching section. On the documentation home page, go to cPanel Interface for end-user features or WHM Interface for server administration.
3. Set the version. Use the version selector (shown as v138 in the current documentation) to pick the release that matches your server.
4. Set the interface experience. If prompted with "Choose your cPanel experience," select Jupiter or Meridian to match the interface you actually see.
5. Verify before following steps. Compare one screen in the documentation with the same screen in your account. If menu names or layout differ, you are on the wrong version or interface—switch and check again.

Why the version choice matters

Interface documentation describes specific menus, labels, and screen layouts. When the version or interface experience does not match your server, the instructions can point to controls that are named differently or placed elsewhere, and you may conclude a feature is missing when it is only described for another release. Matching both selectors first is the cheapest way to avoid that.

A concrete case: if you are troubleshooting a task in WHM and the guide references a menu path you cannot find, the usual cause is a version mismatch rather than a missing feature. Re-select your actual version and interface, then re-read the same page.

Other entry points on the site

The documentation home page also links to resources that are not version-specific in the same way, including:

• Installation Guide — for setting up cPanel & WHM
• EasyApache 4 and EA4 — for the web stack
• Knowledge Base — for troubleshooting articles
• Developer Documentation and API — for integration work
• Manage2 and Webmail — product-specific sections
• Release Notes, Change Logs, Roadmaps, and Video Tutorials — for version history and learning

Use these when your question is about installation, the stack, or the API rather than a specific interface screen. For interface tasks, always return to the version-matched cPanel or WHM pages.

Common sticking points

• Skipping the experience prompt. If you dismiss "Choose your cPanel experience" without selecting, you may land on documentation for the other interface design.
• Assuming the newest version applies. The version shown on the site (v138 in the current documentation) is not automatically your server's version; check your own account.
• Using interface pages for non-interface questions. Installation, EA4, and API topics live in their own sections and are not governed by the interface selector.

The site notes that it logs search terms to improve its documentation, with details in its Privacy Policy—useful to know if you rely on site search to find a page, but it does not affect which version you should select.

The cPanel & WHM documentation site (docs.cpanel.net) is a central hub for learning how to use or troubleshoot cPanel products. It splits into product-specific sections—cPanel, WHM, EasyApache 4 (EA4), Knowledge Base, Manage2, Webmail, and API—plus separate entry points for cPanel users and WHM users, and additional areas for developer docs, installation, and video tutorials. Use the section that matches your role and product; use search and the version/interface selectors to narrow results.

Main sections and who they serve

The homepage presents these as parallel entry points, so you pick by product rather than browsing a single linear manual.

Role-based entry points

The site separates cPanel User and WHM User paths. If you manage a hosting account, start with cPanel User; if you administer the server, start with WHM User. Each path leads to feature explanations and interface navigation guides for that role.

Developer and setup resources

Beyond the product sections, the site links to:

• Developer Documentation — for building against cPanel's APIs and interfaces.
• Installation Guide — for setting up cPanel & WHM.
• Video Tutorials — for visual walkthroughs.
• Roadmaps — for planned product direction.

Narrowing down content

Two selectors help you find the right version of a page:

• Interface version selector — the site asks you to "Choose your cPanel experience" and select an interface version (Jupiter or Meridian).
• Version selector — pages such as the cPanel Interface section show a version number (for example, v138), so you can confirm you're reading docs for your installed release.

The site also logs search terms to improve its documentation, so the search box is a practical first stop when you know the feature name but not its section.

A practical way to use the site

1. Identify your role: cPanel user (account management) or WHM user (server administration).
2. Go to that role's entry point, or jump straight to the product section (EA4, Manage2, Webmail, API) if your task is product-specific.
3. Set the interface version (Jupiter or Meridian) and confirm the documentation version matches your install.
4. If you can't find the page, search by feature name; otherwise check the Knowledge Base for troubleshooting articles.
5. For integration work, use Developer Documentation; for setup, use the Installation Guide.

The main pitfall is reading docs for a different interface version or release than the one you run—check the version label before following steps.