rm.com

RM Technology covers two broad areas for schools: managed IT and IT services (school computing, networking, and security filtering), and an online store for pre-configured education hardware from major manufacturers, which schools can buy using their RM credit. It is aimed at schools that want a single partner for both the infrastructure behind digital learning and the devices and products that sit on top of it.

IT infrastructure and services

According to RM's own description, RM Technology's role is to create "dynamic, inclusive learning environments through IT and IT services." The specific areas named on the site are:

• School computing — the devices and computing provision used in classrooms and across the school.
• Networking — the connectivity that keeps those devices and digital learning tools working.
• Critical security filtering — the safeguarding and security layer that controls and monitors what students and staff can access online.

The framing is end-to-end: rather than buying computing, networking, and filtering separately, a school can treat RM as the provider across all three. That matters most for schools that lack in-house IT staff or want to reduce the number of suppliers they coordinate.

Who this fits

This service model suits schools that want a managed partner for day-to-day IT operations and safeguarding compliance, rather than schools with a strong internal IT team that only needs to purchase hardware. If your priority is purely buying devices at education prices, the store (below) is the more direct route.

The RM Technology Store

Alongside its services, RM runs an online store for "the essential IT products needed to equip schools and classrooms." The site describes three features:

The store is the practical entry point if you already know what hardware you need and want education pricing plus pre-configuration. The "spend your school's credit with RM" detail is worth checking against your own account arrangements before assuming it applies to you.

How the two sides fit together

The logic of the offering is that services and products reinforce each other: RM can supply the network, filtering, and computing environment, and also the devices that run on it, pre-configured to match. For a school planning a device rollout or a refresh of classroom computing, that combination can simplify procurement and support.

A concrete example: a school expanding one-to-one device access needs laptops, a network that can handle the additional load, and filtering that keeps student use safe. RM positions itself to cover all three — hardware through the store, networking and filtering through its services. RM has also publicised a partnership with the Digital Poverty Alliance aimed at expanding equitable one-to-one device access, which is relevant context if device access is your goal.

What to confirm before deciding

The public site describes capabilities and positioning but does not publish prices, contract terms, or service-level details. Before committing, ask RM directly about:

• Coverage and scope — which parts of computing, networking, and filtering are included versus arranged separately.
• Filtering specifics — how the security filtering is configured and reported, since safeguarding requirements vary by school and region.
• Store eligibility — whether education discounts and credit spending apply to your school and region.
• Existing contracts — how RM's services would sit alongside any current IT provider or local authority arrangements.

For assessment-related needs (digital exams and marking), that is a separate part of RM's business, RM Assessment, rather than RM Technology.

Schools can buy pre-configured hardware from globally recognised manufacturers through the RM Technology Store, with education discounts and the option to spend school credit with RM. Before choosing a device, though, it helps to separate two decisions: what the school actually needs (computing, networking, security filtering), and how it will buy and deploy it. RM positions itself as an EdTech partner covering both — hardware supply alongside IT services for schools — so the buying decision is as much about matching needs to the right part of RM's offer as it is about the spec sheet.

Start with the need, not the product

RM's own framing splits its education work into two areas: RM Technology (dynamic, inclusive learning environments through IT and IT services, from school computing and networking to critical security filtering) and RM Assessment (digital assessment and marking, including the RM Ava platform). Hardware purchases sit within the technology side.

That split matters at the planning stage. A school that mainly needs classroom devices is solving a different problem from one that needs network capacity or content filtering. Writing down the requirement first — how many learners, which rooms, what the devices must run, what connectivity and filtering the school already has — prevents buying hardware that later needs extra services to work.

A simple requirement checklist

• Computing: how many devices, for which year groups or subjects, and whether they stay in a lab or move between classrooms.
• Networking: whether existing wireless and switching can carry the additional devices.
• Security filtering: what filtering the school is required to maintain, and whether it is already covered.
• Support: who configures, repairs and replaces devices, and over what period.

What the RM store actually offers

According to RM's site, the RM Technology Store provides "the essential IT products needed to equip schools and classrooms," with:

Two practical points follow. First, "pre-configured" is worth confirming in detail — ask what is included in the configuration (operating system, management software, warranty terms) so you can compare like for like against other suppliers. Second, the credit option is a purchasing mechanism, not a price promise; the site does not publish specific pricing, so discount levels and credit terms need to be confirmed directly with RM.

Match the purchase to the wider service

Because RM supplies both products and services, a school can buy devices and the surrounding IT support from one partner. That can simplify accountability — one point of contact for computing, networking and filtering — but it also means the quote should make clear which elements are products and which are services, and how each is priced and renewed.

A useful example: a school planning a one-to-one device programme needs devices, but also sufficient network capacity and filtering for every device to be used safely in lessons. RM has publicly partnered with the Digital Poverty Alliance on expanding equitable one-to-one device access for students, which reflects the kind of whole-programme thinking the purchase should follow — devices alone do not deliver the outcome.

Questions to put to RM before ordering

1. Configuration: what exactly is pre-installed, and what warranty applies?
2. Discount: how is the education discount calculated, and does it vary by manufacturer or volume?
3. Credit: how can school credit be applied, and what are the terms?
4. Services: if networking or filtering is needed, is that quoted separately, and how does it integrate with the hardware?
5. Support and lifecycle: what happens when devices fail or reach end of life?

Where RM fits — and where it may not

RM is a reasonable fit for schools that want a single education-focused supplier for hardware plus IT services, and that value pre-configured devices and education discounts. It is a less obvious fit for a school that only wants the lowest unit price on a single device model and will handle configuration and support entirely in-house — in that case, compare the RM quote against specialist hardware resellers on identical configurations.

Whichever route you take, the decision should be driven by the requirement checklist above, with the RM quote tested against the five questions. For assessment-specific needs, such as digital exams and marking, the relevant part of RM is RM Assessment and its Ava platform rather than the hardware store, so those requirements should be raised separately.

RM plc is an education technology (EdTech) partner that works with schools, exam boards, professional organisations and governments worldwide. Its stated aim is to make learning and assessment more accessible, engaging and impactful. It does this through two main business areas: RM Assessment, which delivers digital assessment and marking (including the RM Ava platform), and RM Technology, which provides school IT, networking and security filtering.

Who RM plc serves

RM describes its audience as spanning the whole education and qualification system:

• Schools — through IT products, services and classroom technology.
• Exam boards and awarding bodies — through digital assessment and e-marking delivery.
• Professional organisations — for example, RM has extended a digital e-marking contract with ICAEW (a professional accountancy body).
• Governments — supporting large-scale, high-stakes assessment programmes.

The unifying goal, in RM's own framing, is "for every learner, every candidate, everywhere."

The two core business areas

RM Assessment: digital assessment and marking

This side of the business focuses on delivering digital assessment and marking "reliably and securely." The centrepiece is the RM Ava platform, supported by digital transformation expertise. In practice this covers things like:

• Running digital exams and high-stakes assessments.
• E-marking (electronic marking of candidate responses).
• Helping awarding bodies move from paper-based to digital delivery.

RM's news page references work such as a strategic collaboration with ITTS for "integrated high-stakes assessment delivery" and commentary on candidate experience in assessment — signals that this division works closely with awarding bodies on the end-to-end exam process.

RM Technology: school IT and IT services

This division builds and supports the technology environment inside schools. According to the site, it covers:

• School computing and devices.
• Networking.
• Critical security filtering.
• Dynamic, inclusive learning environments delivered through IT and IT services.

RM also runs an RM Technology Store, selling pre-configured hardware from recognised manufacturers with education discounts, and offers the flexibility to spend a school's credit with RM. A partnership with the Digital Poverty Alliance to expand one-to-one device access for students is another example of this division's work.

How the pieces fit together

The logic is complementary: RM Technology equips the institution with devices and connectivity, while RM Assessment handles the qualification and testing process that sits on top of it.

What to know before engaging

• It is a supplier, not a free resource. RM presents itself as a partner for organisations; pricing and commercial terms are not published on the pages reviewed, so you would need to make contact to discuss scope and cost.
• Two distinct entry points. If your need is exam delivery or marking, the relevant route is RM Assessment. If your need is classroom devices, network or filtering, it is RM Technology.
• Education-specific focus. The store's education discounts and the assessment work with awarding bodies indicate the offering is tailored to education sector buyers rather than general enterprise IT.

To explore further, the site directs organisations to "get in touch" for a conversation about which service fits their needs.

RM Assessment provides digital assessment delivery and e-marking through its RM Ava platform, backed by digital transformation support. According to RM, the service is designed to help organisations "deliver digital assessment and marking reliably and securely, protecting your reputation." It is aimed at exam boards, professional organisations, governments, and schools running high-stakes assessments.

What the service covers

RM's own description of RM Assessment centres on two connected capabilities:

• Digital assessment delivery — running exams and assessments in digital form rather than on paper.
• Electronic marking (e-marking) — marking candidate responses digitally, with the reliability and security controls RM says are needed for high-stakes qualifications.

Alongside the platform, RM offers expert digital transformation support, meaning help moving an organisation's assessment and marking processes from traditional methods to digital delivery.

Who it is for

RM frames the service around organisations that award or administer qualifications:

RM's site states it works with "schools, exam boards, professional organisations and governments around the world to make learning and assessment more accessible, more engaging, and more impactful."

Evidence of use in practice

RM's published news includes a concrete example of the e-marking service in operation: on 1 July 2026, RM announced it had extended its digital e-marking contract with ICAEW (the Institute of Chartered Accountants in England and Wales). This indicates the service is used for professional-body examinations, not only school-level assessment.

RM has also signalled expansion in high-stakes delivery: an October 2026 news item describes RM and ITTS exploring a strategic collaboration for "integrated high-stakes assessment delivery."

What to check before choosing it

The RM site does not publish pricing, contract terms, or a detailed feature list for RM Ava on the pages reviewed. If you are evaluating the service, ask RM directly about:

• Scale and format — the volume and types of assessments (on-screen exams, remote delivery, paper-to-digital transition) the platform supports for your context.
• Marking workflow — how e-marking is set up for your item types and whether human marking, automated marking, or both are involved.
• Security and reliability commitments — the specific guarantees behind RM's "reliably and securely" claim, since these matter most for high-stakes exams.
• Integration — how RM Ava connects with your existing assessment systems and awarding-body processes.
• Transformation support scope — what the digital transformation assistance includes and over what timeframe.

The most direct route is RM's "Get in touch" contact option on rm.com, where you can describe your assessment programme and request detail on RM Ava and e-marking.

To contact RM plc, use the “Get in touch” link on its homepage (rm.com). To follow its news, browse the “Latest news” section of the same site, which carries company, assessment, and technology updates. If you want technology-related updates by email, RM also offers a TechTalk newsletter sign-up at rm.com/technology/subscribe. These are the three entry points the site itself provides; the homepage does not publish a phone number, email address, or office address, so the contact link is the starting point for any direct enquiry.

Contacting RM

The homepage closes with a “Find out how we can help you” prompt and a Get in touch link. That is the site’s designated route for enquiries, whether you are a school, an exam board, a professional organisation, or a government body — the audiences RM says it works with.

What the page does not give you:

• No direct email address or phone number
• No named contact person or department list
• No stated response time or opening hours

So plan on the contact link leading to a form or a further routing page rather than to immediate human contact details. If your enquiry is specific — say, about digital assessment delivery versus school networking — it helps to say so in your first message, because RM splits its work into two distinct areas (see below) and your request will likely be routed accordingly.

Following RM’s Latest News

The Latest news section on the homepage is the main public feed. It mixes four kinds of updates:

Each item has a Read More link. The dates shown run from April to October 2026, so the feed is actively maintained rather than an archive. If you are tracking RM as a supplier, a partner, or an investor, this is the page to check rather than the product pages, which describe services but not corporate changes.

Subscribing to TechTalk

The only subscription signal on the site is the TechTalk newsletter, linked from the technology section at rm.com/technology/subscribe. The page does not state frequency, content scope beyond technology, or whether past issues are archived, so treat it as a technology-focused mailing list rather than a general company newsletter. The news feed remains the broader source.

Knowing Which Part of RM You Need

RM describes itself as an “EdTech partner” working with schools, exam boards, professional organisations, and governments to make learning and assessment more accessible. Its work is presented in two arms, and which one you approach depends on your question:

• RM Assessment — digital assessment and marking, delivered through the RM Ava platform, plus digital transformation support. Relevant if you are an awarding body or organisation running exams and want reliable, secure digital delivery and marking.
• RM Technology — IT and IT services for schools: computing, networking, and security filtering, aimed at building “dynamic, inclusive learning environments.”

There is also an RM Technology Store, which sells pre-configured hardware from major manufacturers with education discounts and the option to spend school credit with RM. That is a purchasing route rather than a contact route, but it is where hardware questions start.

A practical example: a school wanting to replace classroom devices would go to the Technology Store and the RM Technology side; an exam board wanting to move marking online would go to RM Assessment and the Ava platform. Sending a generic enquiry through “Get in touch” works, but naming the arm you need saves a round of routing.

What You Won’t Find on the Homepage

To set expectations: the homepage gives no pricing for any service, no login or account portal, and no self-service support or status page. The newsletter link is a sign-up, not a statement that anything is free. For anything beyond news and a contact form, you will need to make contact and ask.