totalenergies.com

We Energies account access starts at we-energies.com. Use the My Account area to sign in or sign up, then manage billing, service start/stop/move requests, and account details for electric, natural gas, and steam service in Wisconsin and Michigan's Upper Peninsula. If you have a gas leak, carbon monoxide emergency, outage, or downed power line, skip the account and call the emergency numbers below.

Signing in to My Account

1. Go to we-energies.com.
2. Find the My Account section and choose Sign In (or Sign Up if you don't have an account yet).
3. Enter your credentials to reach your energy account dashboard.

One practical note: the My Account feature requires a JavaScript-enabled browser. If the sign-in area doesn't load, enable JavaScript or upgrade your browser before trying again.

What you can do once signed in

From your account, the site groups activity into a few main areas:

Starting, stopping, or moving service

If you're setting up or ending service, use Start, stop or move energy service under Services & Programs. The site separates this by region and fuel type, so pick the path that matches your situation:

• Wisconsin electric services and programs
• Michigan electric services and programs
• Natural gas services and programs

This matters because We Energies provides electric service to parts of Wisconsin and Michigan's Upper Peninsula, and natural gas and steam to areas of Wisconsin. Choosing the wrong regional or fuel path is a common way to end up on a page that doesn't apply to your address.

Emergency contacts (don't use your account for these)

For safety emergencies, call directly:

• Natural gas leak / gas odor / damaged gas line: Leave the area immediately and call 800-261-5325.
• Carbon monoxide: Leave the building and call 911.
• Electric power outage: Check status or report online, or call 800-662-4797.
• Downed power line: Call 911 or 800-662-4797.

Other things worth knowing

• The site flags scam awareness under Safety — worth reviewing so you recognize warning signs before sharing account or payment details.
• A 2026 Cookie Book is noted as available at events in November, if that's something you look for seasonally.
• Payment and billing pages include payment arrangements and energy assistance, which is the section to check if you're having trouble keeping up with a bill rather than looking for a standard payment option.

Natural gas is a fossil fuel delivered by pipeline to homes and businesses for heating, cooking, and water heating. If you live in National Grid's service area (New York and Massachusetts), you can manage your account online, schedule service start/stop/transfer when moving, enroll in billing programs, and report gas emergencies. This guide covers what natural gas is, how to set up or move service, billing options, safety basics, and efficiency programs.

What Natural Gas Is and How It Reaches You

Natural gas is primarily methane, formed underground over millions of years from buried organic matter. It travels through a network of transmission and distribution pipelines to reach your home or business.

Common residential and business uses:

• Space heating (furnaces, boilers)
• Water heating
• Cooking (stoves, ovens)
• Clothes drying
• Commercial/industrial processes

National Grid provides natural gas and electricity to customers in New York (including NYC, Long Island, and Upstate New York) and Massachusetts.

Moving? Start, Stop, or Transfer Service

If you're moving within National Grid's service area, schedule your service change the week before you move. This applies whether you're:

• Starting new service
• Stopping service at your old address
• Transferring service to a new address

How to do it: Use the "Schedule Appointment" option on the National Grid website to start, stop, or transfer service. Scheduling ahead ensures your gas is on when you arrive and properly closed at your previous location.

Billing Options: Make Payments Predictable

National Grid offers several ways to manage your gas and electricity bills:

The budget plan is especially useful if you want even bills year-round rather than seasonal spikes. Automated payments and paperless billing reduce administrative hassle.

Gas Safety: Report an Emergency

If you smell gas or suspect a leak, report a gas emergency immediately. National Grid provides a "Report A Gas Emergency" option on its website. Do not wait—gas leaks are a serious safety hazard.

General safety reminders:

• If you smell gas, leave the area and call for help from a safe location
• Don't use phones, light matches, or operate electrical switches if you suspect a leak
• Know where your gas shutoff valve is located

Energy Saving Programs and Reducing Costs

National Grid offers energy saving programs to help customers reduce usage and costs. These programs may include incentives, rebates, or efficiency upgrades. Check the "Start Saving Today" and "Check out our energy saving programs" sections on the website for current offerings.

Practical ways to reduce natural gas usage:

• Lower thermostat settings when away or asleep
• Seal drafts around windows and doors
• Maintain heating equipment regularly
• Use programmable or smart thermostats

Quick Reference: What You Can Do Online

• Access your account: Manage gas and electricity services online
• Schedule service changes: Start, stop, or transfer service before moving
• Enroll in budget plan: Get predictable monthly bills
• Set up automated payments: Avoid missed due dates
• Go paperless: Reduce mail clutter
• Report a gas emergency: Use the dedicated emergency reporting option
• Explore energy saving programs: Find efficiency incentives and tips

For specific account actions, visit the National Grid website and select your region (New York or Massachusetts) to see localized options.